02:39, 6 September 2012 (UTC)
Account SecurityHackers have lists of email addresses and passwords stolen from other games and web sites, and collected through spyware, and are systematically testing
Guild Wars 2 looking for matching accounts. To protect yourself,
use a strong, unique password for Guild Wars 2 that you've never used anywhere else!Customer SupportOur customer support team is prioritizing hacked accounts and other blocking login issues over other types of support requests.Hacked accounts - If you submit a support ticket for a hacked account, ensure it is properly prioritized by following
these instructions. We're resolving prioritized hacked account tickets within 72 hours. If you have an older hacked account ticket that has not been resolved, it may not be properly prioritized, or the ticket may not contain enough information for us to address it quickly. Please
update your existing ticket, clearly state that this is a hacked account ticket, and provide as much information as possible, including your account email address, your account display name or character names, and your 25-digit
Guild Wars 2 serial code.Email authentication - We will soon provide a secure method on our web site for customers who are having trouble with email authentication to disable it for their accounts. We ask that you use this new self-help system, and only submit a support ticket if that doesn't work for you.Password resets - We will soon provide a secure method on our web site for customers who have lost their passwords or whose passwords aren't working to reset their passwords. We ask that you use this new self-help system, and only submit a support ticket if that doesn't work for you.Support forums - The
official support forums are now online, and we have a new forum for
players helping other players.