Piccolo OT ceh cmq c' entra visto che il gioco comprato era Shogun 2To be honest i found this procedure very strange and uncommon. Thi s is the first itme that a DD company ask me something like this.Dear Mr. *********** Please send scan or photo of your front and back ID card, passport or driving license (valid government document in colour, which has not expired) with hand-written order number on paper.
We are required to ask you of this as a security measure, so we can be assured that we are dealing with legitimate client, not a scammer.
Please be assured this is a common procedure, you would be asked for the same by Paypal and many other Companies which deal with customers online.
It's a one - off procedure and once it is complete, we will destroy any and all copies of your ID's.
This is a one time procedure.
You will not be asked for it again in the future.
Sorry for any inconvenience caused.
Thank you for your cooperation.
By the way I can' t send you any photo right now and i dont want to waste more of my time to do that, so, since you seems to have already taken money from my Postepay i would like to see:
-cd key of the game i purchased
-my money back
Thanks in advance
I think i want my money back, as you claim in your advisors while not mention anything about scanning ID photo, then my case will be resolved.The reason why we held your order for investigation is because our security system detected some suspicious activity carried out on this customer's account. Actually, our security system works in a lot of ways to detect suspicious payment, which I can not share with you the details.
Please kindly understand that since there is risk and fraud sometimes involved in online transactions, we need to deploy this security system to protect our users.
I would like to suggest you send us that scan of your id card as we requested, then your case will be resolved.
We are very sorry for any iconenvience.
Best Regards
G2Play.net Support Team
-The fact is: you have my money i dont have anything. So the "risk" you re talking about seems only on my side and you being the scammer at this momentSince our system indicates a high risk, we need to run a simple verification procedure.
It is a standard one, executed by all online shops.
Once it is complete we delete the client's ID from our system.
All we need is your first name, surname, name of the city you live in, date of birth and expiry date of your ID.
You may put a writing on the scan, saying it is for G2Play.net,
You may put a black bar on the photo blanking your eyes, etc.
You may also take a photo of your ID using your mobile phone.
Thank you for your cooperation.
-I dont know if it s a standard one or not, i bought on Play.com, Ebay, Steam, Gamergate and this is the first time i should give my ID photo. I dont like it, and it s not mentioned anywhere on your site
-What assecurance i have that the client ID will be removed from your system? your word? funny way to do business.
-You already have my name, my surname, city/country where i live, my CAP, and my date of birth.
I will not give you any ID photo or scan.
Reasons are:
-I don' t have a scanner.
-my mobile phone is not updated and i don t want spend time searching for drivers on web.
two more words:
I was expecting a simple transcations and to buy/install/play the game i purchased in a less then an hour. Now i find myself with 32 euro less, no game to play and my time wasted from issues i dont care about.
I dont know how to make it more clear:
I want my money back
Best regards.
I hope for your cooperation.
have already explanied that point: i can' t.Hello sir/madam
You can make photo your camera.
I'm sure your mobile phone has camera too.
Best Regards
G2Play.net Team
I will not answer anymore to any further mail.
Give me my money back
Gli ottimi consigli di Nexian colpiscono ancora. Grazie balka.Ok soon we will make refund for you
Best Regards
Tra l' altro il soon non è tanto soon visto che ancora non mi hanno rimborsato